Product support
Help, without the maze.
Send the details below and we will aim to respond within three business days. Product support is available for three months after purchase.
Email us
Response target
Within three business days
Support period
Three months after purchase
What to include
A complete report helps us understand and reproduce the issue.
- 01Product name
- 02Product version
- 03Proof of purchase or order ID
- 04A clear description of the issue
- 05Steps to reproduce it
- 06A screenshot, when useful
Scope of support
Support covers questions about package contents, documented usage, and reproducible issues in the purchased product. It does not include custom implementation, project debugging unrelated to the product, engine tutoring, or bespoke modifications.
Common questions
Can support extend beyond three months?
We can still read your message, but ongoing product support is only committed for the stated period.
Where do I find my order ID?
Use the receipt or purchase record provided by itch.io.